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Notes for restaurant owners

What changes when guests book through assistants, maps and chat apps, and what it means for the phone, the floor and the people who run them.

  1. Meta Gave Small Businesses a Free AI Agent. Guests Still Arrive on the Phone

    Meta launched Muse for Small Business on September 29 — free in the US and Canada, 15 app connectors. What restaurants should put in place next.

  2. Reservation Bots Get Banned. AI Agents Get Invited In. What Restaurants Do Next

    Resy deactivated accounts running reservation bots the same week OpenTable opened up to Meta's Muse. Two lanes for AI bookings, and what to check now.

  3. OpenTable Booked 3 Million Diners Through Voice AI. Up 270% in a Year

    OpenTable says voice AI partners seated 3 million diners this year, up 270%. What agent-booked tables mean for restaurants, and what to check first.

  4. Unanswered Calls Cost a QSR $73,000 a Year. The Winners Answer Every One

    A 12,091-call study puts hard numbers on restaurant phone performance: QSRs miss 40% of calls, and the operators answering every one pull ahead.

  5. Google Maps Now Takes the Order: What Ask Maps Means for Restaurants

    Google turned on food ordering inside Ask Maps with Square and Toast. The order now gets placed before anyone reaches your restaurant's website or phone.

  6. Restaurant Customer Experience Trends: What to Expect in 2026

    Rising costs and new tech are reshaping restaurant customer experience. Explore the 2026 trends in convenience, human service, and digital-first touchpoints.

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We are bringing restaurants on in small groups. Tell us about yours and how you take bookings today.

  • Group dinners confirmed guest by guest
  • Allergies on the sheet before the party arrives
  • Deposits paid by card, in the chat

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