Privacy policy

Last updated: 7 October 2026

Who we are

Turno is a service of Talkrev, Inc. (“we”), a Delaware corporation with its address at 131 Continental Dr, Suite 305, Newark, DE 19713, United States. Turno is an AI assistant for restaurants: it answers calls and messages (WhatsApp, SMS and web chat), takes reservations and manages tables on behalf of the restaurants that use it (“customers”). This policy explains how we handle personal data on this website and in the service. Contact: hello@turno.ai.

Two roles

  • For this website and for the accounts of our customers, we are the data controller.
  • For guests who call or chat with a restaurant that uses Turno, the restaurant is the controller and we process data on its instructions. Guests should read the restaurant’s own privacy notice; this policy explains what happens on the Turno side.

What we collect

  • Website visitors: pages viewed, approximate location, device and browser, through privacy-preserving analytics. No advertising trackers.
  • People who write to us through the contact form on this website: name, restaurant, phone, email and what they tell us, to respond to their request.
  • Customer accounts: name, work email, phone, restaurant details, billing information (handled by Stripe; we never store card numbers).
  • Restaurant staff: phone number, name and role, so we know who is writing and what they are allowed to do.
  • Guests, on behalf of a restaurant: the content of calls, chats and WhatsApp and SMS messages (including transcripts and, where the restaurant enables it, audio), name, phone number, email, party size, dates and preferences needed for a reservation, and the outcome of the conversation.

Why we process it

  • To run the service: answer, book, confirm, remind, transfer to staff.
  • To let restaurants review what happened: transcripts, summaries, bookings.
  • To keep the service secure and reliable, and to improve it using aggregated, de-identified information.
  • To bill customers and meet legal obligations.

We do not sell personal data and we do not use guest conversations to train third-party AI models.

Performance of a contract with our customers; legitimate interest in running and securing the service; consent where required (for example, call recording notices under local law); legal obligations for billing and tax.

Who processes data for us

We rely on service providers under data-processing agreements: hosting and database (Supabase, Vercel, Google Cloud), telephony and messaging (Telnyx; WhatsApp through Meta’s WhatsApp Business Platform), AI models (OpenAI, and other model providers through OpenRouter), vector search (Qdrant), email (Resend), payments (Stripe), sales contact management (Close), analytics and monitoring (PostHog, Sentry, Langfuse), DNS (Cloudflare). Data is stored in the United States; transfers from the EU rely on standard contractual clauses.

Retention

Guest conversations (WhatsApp, SMS and chat) are deleted after 12 months without activity; restaurant staff conversations are not. Bookings are kept for as long as the restaurant keeps its account, unless it deletes them earlier. Audio recordings, where enabled, are kept for 90 days by default. Account data is deleted within 30 days of closing an account, except what we must keep for tax and legal reasons.

Your rights

Depending on where you live, you may access, correct, delete or export your data, object to or restrict processing, and complain to a supervisory authority. Guests should send requests to the restaurant; we will help it respond. Customers and website visitors can write to hello@turno.ai.

Changes

We will post changes here and update the date above. Material changes to how we treat customer data will be announced to customers by email.